About this document

This Privacy Notice will help you to understand how we collect, use and protect your personal information.  If you have any queries concerning this Privacy Notice please contact our Data Protection Lead at DPL@coxandplant.com or contact 01384 895121.

Who are we

Under GDPR (General Data Protection Regulations) the ‘Data controller’ is Cox & Plant Ltd.  Cox & Plant Ltd, registered address Jones & Co, 11b Newton court, Pendeford Business Park, Wolverhampton, WV9 5HB, UK.  Registration number: 8172481. ICO registration Z3440945.

“Cox & Plant” (known as ‘we’ or ‘us’ throughout this document) has associations with the following entities:

Cox & Plant Products Ltd, registered address Cox & Plant Products Ltd, Monument Works, Bald Lane, Lye, Stourbridge, West Midlands DY9 8SE, UK.  Registration no: 1178491.  ICO registration Z4920549.

Cox & Plant Projects Ltd, registered address Jones & Co, 11b Newton court, Pendeford Business Park, Wolverhampton, WV9 5HB, UK.  Registration number: 9943218

The Nut People Ltd, registered address Jones & Co, 11b Newton court, Pendeford Business Park, Wolverhampton, WV9 5HB, UK.  Registration number: 9727024

What information do we hold

The personal data that we hold for you may include:

  • Company details – name, registered/trading and delivery addresses, address history, company registration details, VAT number, telephone numbers, email address(es) and website(s), social media accounts 
  • Company contacts – name, telephone numbers, email address(es)Company financial information, including bank details, credit referencing details and company management or financial accounts, social media accounts 
  • Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address
  • When you contact us through any digital channel we will inform you of the methods used by each of those channels at point of entry and at any point where we capture personal information
  • Company logos
  • When you use our car parks and factory which have CCTV systems operated for the security of both visitors and employees these systems will record your image during your visit

 

CUSTOMERS

Gathering Information

We would gather your information:

  • Directly on enquiry for goods or services via telephone or online
  • Directly on placement of contractual order for goods or services via telephone, email or post
  • Indirectly from 3rd parties on enquiry for goods or services via telephone or email on your behalf as is necessary for our legitimate interests
  • At trade shows/exhibitions
  • Digital channels – when you contact us through any digital channel we will inform you of the methods used by each of those channels at point of entry and at any point where we capture personal information.  

How we use your information

Your information will be shared between the “Cox & Plant” entities solely for the purpose of fulfilling contracts as is necessary for our legitimate interests.  This will include:

  • Providing proposals
  • Providing design services
  • Manufacturing of equipment
  • Providing Installation and commissioning services
  • Providing after care service – protection plans, servicing, warranties

We may use your financial information in assessing financial risk for the purpose of offering credit facilities as is necessary for our legitimate interests.

We may use your IP addresses for:

  • fraud prevention and to improve customer experience
  • sector analysis and lead generation
  • provide relevant information to you
  • statistical purposes and improve website

We will communicate to you via:

  • Direct mail
  • Email marketing
  • SMS
  • Social media
  • Other digital channels

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other Cox & Plant entities. If you no longer wish to be contacted for marketing purposes, please email DPL@coxandplant.com.

Your information may be shared with 3rd parties where we are required to:

  • provide a proposal for goods or services not manufactured or supplied by ‘Cox & Plant’
  • contractually obliged to provide goods or services not manufactured or supplied by ‘Cox & Plant’
  • satisfy our Financial or Legal obligations

We will never sell your information to 3rd parties.

How long will information be held

Your Data will be retained for the lifetime of the machine to ensure that Cox & Plant have the information to satisfy future warranty and servicing requirements as is necessary for our legitimate interests.  Your data will be deleted only if we are notified that you are no longer the owner of Cox & Plant equipment.

Digital analytics will not expire unless requested.

 

SUPPLIERS

Gathering information

Your information will be shared between “Cox & Plant” entities.

We would gather your information:

  • Directly on enquiry for goods or services via telephone
  • Indirectly from 3rd parties on enquiry for goods or services via telephone or email on your behalf as is necessary for our legitimate interests
  • Invoices provided by you for goods and/or services
  • Digital channels – when you contact us through any digital channel we will inform you of the methods used by each of those channels at point of entry and at any point where we capture personal information.  

How we use your information

Your information will be shared between the “Cox & Plant” entities solely for the purpose of fulfilling contracts as is necessary for our legitimate interests.  This will include:

  • Providing proposals to customers
  • Providing Installation and commissioning services
  • Providing after care service – protection plans, servicing, warranties
  • Purchasing of goods/services to satisfy company requirements

We may use your financial information in assessing financial risk for the purpose of releasing deposit stage payments as necessary for our legitimate interests.

We may use your IP addresses for fraud prevention and to improve customer experience.

Your information may be shared with 3rd parties where we are required to:

  • provide a proposal for goods or services not manufactured or supplied by ‘Cox & Plant’
  • contractually obliged to provide goods or services not manufactured or supplied by ‘Cox & Plant’
  • satisfy our Financial or Legal obligations
  • Other digital channels

How long will information be held

Your Data will be retained for the lifetime of the machine which your goods and/or services were used in the machine/supply to ensure that Cox & Plant have the information to satisfy future warranty and servicing requirements as is necessary for our legitimate interests.  Your data will be deleted only if we are notified that the Customer no longer is the owner of Cox & Plant equipment.

Digital analytics will not expire unless requested.

 

Other

Legitimate Interests

Our “legitimate interests” as referred to above (and below) include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other Cox & Plant entities. If you no longer wish to be contacted for marketing purposes, please email DPL@coxandplant.com.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date, you may ask us to correct or remove information you think is inaccurate.

Data Protection Lead

Angela Hackett
DPL@coxandplant.com
01384 895121

Cox & Plant Ltd
Monument Works
Balds Lane
Lye
Stourbridge
West Midlands
DY9 8SE
UK

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